Resource Request Features
Provides users the ability to submit formal inquiries for the use of physical locations for a specific date and time. The inquiries can be directed directly to a specific user(s) who is defined to handle those specific requests. Some examples of these types of requests may include:
- Conference rooms
- Computer labs
- Sports fields
During the request process, users are able to view the availability of the particular location they are requesting.
Provides users the availability to request various pieces of technology, such as:
While users are creating the requests, they are able to see the availability for all of the technology resources for a specific area.
Provides users the ability to request specific transportation vehicles, including:
Ticket Request Features
Provides users the ability to request maintenance repairs or schedule upkeep of physical locations within your district. Once submitted, the maintenance request will be directed to the specific user(s) for that request type. Examples of facility maintenance requests include:
- Broken windows
- HVAC not working
- Broken door lock
Provides users the ability to submit and track technology issues. Maintenance can be scheduled for certain intervals or on an as needed basis. Examples of requests are:
- Login issues
- Installation of new software
- Hardware problems
Allows users to report transportation vehicle issues or scheduled maintenance. Maintenance requests are submitted to specific user(s) and able to be tracked. Examples are:
- Check engine lights
- Flat tire
- Oil changes
- Engine issues
- Transmission problems
More Powerful Options
Any maintenance or resource can be made available to the public. Each type of request will have a specific link for the public to use to submit the request. Public users will need to register so your school can track how many requests they are making and they will receive notifications on the updates for all of their specific requests.
With every resource and maintenance request, both the user making the request and the one receiving may receive e-mail and text notifications. When any changes to the request are made, (i.e. status, notes, attachments, etc.) every user associated with the request will receive notifications with updates.
A built in reporting system allows users the ability to track usage of resources and cost associated to maintenance. These reports, and many more, are able to be generated at any time and can be scheduled to generate in specific intervals. The reports will be displayed in the system and can also be exported to Microsoft Excel.
FacilityPointe security is setup on a granular approach. It allows you to give as much or as little control to any user/user group. Security permissions can even be assigned for a specific request (i.e. Acer Aspire S7 Laptop Request, Requests to clean up spills) or by building.